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Technical Support Specialist

2 months ago

Sacramento, California, United States Gainwell Technologies Full time
About the Role

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Gainwell Technologies. As a Technical Support Specialist, you will play a critical role in providing technical assistance and support to our clients, ensuring that their computer systems and software are running smoothly and efficiently.

Key Responsibilities
  • Provide technical support and assistance to clients via phone, email, and in-person visits.
  • Diagnose and resolve technical issues with computer systems, software, and hardware.
  • Install, configure, and troubleshoot computer systems, software, and hardware.
  • Perform routine maintenance tasks, such as updating software and hardware, and performing backups.
  • Collaborate with other technical teams to resolve complex technical issues.
  • Document and track technical issues and resolutions.
Requirements
  • Two or more years of experience in a technical support role.
  • Active Directory experience.
  • Technical training in computer systems and software.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.