Guest Services Coordinator
1 week ago
About Jones Lang LaSalle SAS
Jones Lang LaSalle SAS is a premier professional services and investment management firm focused on real estate, operating in over 80 countries with a dedicated workforce exceeding 91,000 professionals globally. The organization is committed to assisting real estate owners, occupiers, and investors in realizing their business objectives while promoting sustainability and corporate social responsibility to create a better future. JLL values collaboration, integrity, and excellence, and is devoted to fostering a diverse and inclusive culture that encourages innovation and success.
Position: Reception Operations Specialist
The Reception Operations Specialist is essential in delivering outstanding customer service. This role encompasses creating a welcoming and efficient environment, overseeing front desk activities, greeting visitors, maintaining communal areas, and supporting the Center and Community Managers.
Key Responsibilities
- Oversee front desk functions, including visitor check-in/check-out and service inquiries
- Organize tours, coordinate appointments, and manage maintenance requests
- Ensure the upkeep of shared spaces and meeting rooms, assisting with audiovisual setups
- Manage mail and packages, maintain kitchen supplies, and oversee office inventory
- Prepare client welcome materials and manage access control systems
Customer Engagement
- Provide exceptional customer satisfaction and cultivate positive business relationships
- Encourage community interactions and address customer concerns efficiently
- Promote behavioral changes that enhance the working atmosphere
- Evaluate client experiences and identify opportunities for enhancement
Qualifications and Skills
- Strong interpersonal and communication abilities
- Proactive, flexible, and capable of managing multiple tasks
- Effective problem-solving skills and a commitment to organizational values
- Proficient in computer applications (MS Office, Internet) with a professional demeanor
Commitment to Organizational Values
- Bachelor's degree or equivalent professional experience
- 2-3 years of experience in customer service, preferably in the hospitality sector
- High standards of ethics, empathy, and reliability
What You Can Expect from Us
At Jones Lang LaSalle SAS, we believe in collective success and investing in each other's growth. Our Total Rewards program reflects our dedication to your well-being and professional development, offering competitive benefits and compensation.
JLL Privacy Notice
Jones Lang LaSalle SAS is a global leader in real estate and investment management services, committed to safeguarding your personal information and ensuring high security standards. For further details on how JLL handles your personal data, please refer to our website.
Equal Opportunity Employer
Jones Lang LaSalle SAS is an Equal Opportunity Employer, providing reasonable accommodations to individuals with disabilities. If you require assistance during the application process, please contact us. Please be aware that this position may necessitate full vaccination against COVID-19.
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