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Guest Services Manager

2 months ago

Charlotte, North Carolina, United States Primo Investments LLC Full time
Job Overview

Position Summary:

The Front Desk Supervisor is tasked with overseeing the daily operations of the hotel’s front desk while ensuring adherence to company standards regarding quality, cleanliness, guest satisfaction, and safety. This role involves managing operational costs within budgetary constraints, addressing and resolving guest complaints, and occasionally performing the duties of a Front Desk Service Agent, including operating systems for PBX, reservations, and guest check-in/out.

Qualifications:

  • Prior experience in a hotel environment and supervisory roles is essential.
  • Proficiency in standard Windows-based applications, including Microsoft Word and Excel, is required.
  • Capability to utilize company-issued handheld electronic devices such as tablets for business tasks.
  • Ability to operate basic office equipment, including copiers, fax machines, printers, and electronic key machines.
  • Strong organizational and time management skills are necessary.
  • Excellent communication and interpersonal skills are vital for interacting with diverse personalities.
  • Sound judgment and discretion are required, along with the ability to work independently.
  • Capacity to work effectively under pressure while managing multiple projects simultaneously.
  • Ability to handle sensitive and confidential information appropriately.
  • A valid, current, and non-probationary driver's license is required if operating hotel shuttle/van.
  • Must obtain any locally mandated certifications.

Work Environment:

  • Must be able to stand for extended periods, often for at least 2 hours continuously.
  • Ability to navigate all areas of the front office is necessary.
  • Must be capable of lifting up to 20 pounds and carrying up to 10 pounds.
  • Physical ability to bend, reach, kneel, twist, and grip items while performing duties.
  • Manual dexterity and coordination to operate office equipment, including computers, fax machines, and photocopiers, are required.
  • Must be adaptable to changing priorities and able to complete multiple assignments despite interruptions.