Account Growth Strategist

7 days ago

Cincinnati, Ohio, United States Wipro Full time
Job Description

Role Purpose:

The purpose of this role is to drive and improve delivery for mega-gamma/key growth accounts by providing innovative solutions through automation and next-generation technologies, ensuring the right talent supply chain to enhance customer satisfaction and lead organic growth.

Key Responsibilities:

  • Delivery Management: Ensure seamless delivery of projects in a Mega-Gamma/Key Growth Account
  • Drive and Deploy Account/Project Delivery Structure: Evaluate the budget, costs, risks, and staffing requirements
  • Ensure Compliance: 100% compliance to Project SLAs, information security protocols, etc. (all customer's contractual obligations)
  • Monitor and Take Appropriate Actions: Internal and external audit findings to ensure no major non-compliance/deviation from the SLA
  • Adhere to Program/Project Charter: Schedule, quality, efforts, and cost
  • Drive Account Health: Conduct periodic cadence with the quality team to take proactive measures to resolve issues/possible escalations
  • Collaborate with Internal Stakeholders: Ensure fulfillment, technology support, and flawless delivery of projects
  • Client Relationship Management: Engage with clients to opportunities to deploy multiple solutions within/across SLs to create a stronger value proposition for clients and enhance share of business
  • Conduct Regular Customer Connects: Meetings/visits/video-conference and Management Review Meetings (MRM) with client management/engagement managers to understand customer's current and future needs and seek feedback to improve delivery methodology/timelines/resource allocation
  • Identify and Close Early Warnings: On a project to avoid any customer escalations
  • Plan and Conduct Quarterly Business Reviews: With the client management/leadership team to drive improvement actions and mine for a new portfolio/opportunity within the account
  • Design, Monitor, and Share Account Performance Dashboards: Reports with the clients periodically
  • Drive Delivery Transformation: With client engagement managers to adapt to new delivery models and instill new ways of working in customer organization
  • Share Wipro's Capability and Initiatives: That may support/fulfill customer's needs
  • Delivery Governance: Across the accounts/projects Review MIS and reports to monitor and track overall project/account delivery management
  • Conduct Periodic Reviews: With the team (DM's/PM's) on operational, quality, and fulfillment parameters and new idea generation & its implementation on existing projects
  • Resolve Project Escalations: Potential risks or early warning signs on project delivery to eliminate any revenue leakage
  • Review and Monitor Revenue Allocations: Realization to avoid OB revenue leakage
  • Provide Inputs: To delivery leadership team on overall delivery performance parameters (project health, utilization, realization, etc.) at an account level during reviews highlighting any critical project escalations and potential risks
  • Enable Revenue Growth: Of an account within a vertical Identify opportunities for deployment of new technology, growth solutions, and services in the account by bringing SL practices/other capabilities for client solutioning
  • Engage with Existing Customers: To identify new business opportunities and increase the existing portfolio for an account by providing relevant solutions in order to increase delivery-driven revenue
  • Support Pre-Sales Team: To create and propose relevant solutions to the customer requirements/request for proposals for a project in an account
  • Support Sales Team: With acquisition and traction of new deals by understanding the customer needs thereby ensuring higher conversion rate
  • Operational Excellence Automation Focus: Drive automation charter and related initiatives in an account
  • Develop, Drive, and Deploy Automation Led Solutions: And service improvements to deliver value-added services to the customers thereby driving customer's business forward
  • Deploy Next Generation Hyper Automation: And crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality, and speed of delivery
  • Innovation Focus: Deploy new ways of working (Agile, DevOps, etc.) on the projects to improve quality, delivery speed, and productivity parameters
  • Drive Value Adds and BVMs: Showcase them to customer in MRM & QBR to drive growth
  • Plan for Periodic Idea Campaign: At account level and share the top ideas with customer during MRM/QBR
  • Drive and Deploy Knowledge Management: Across the account Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds, and BVMs and deploys best practices in various projects within an account
  • Deploy the Wipro's Knowledge Management Portal: Across the account and monitor & track trainings
  • Capability Development and Talent Pipeline Creation: Demand forecasting in line with business requirements Spearhead quarterly demand forecasting and resource planning aligned to requirements of the account/projects
  • Create and Deploy a Workplan: To fulfill the required demand from all the talent channels including external (lateral, contractors, etc.) hiring in coordination with WMG/CWMG and Talent Acquisition team
  • Lead Upskilling Initiatives: Across the account Prioritize and identify essential skills required across accounts/projects to facilitate and drive right supply chain across the account
  • Partner with Competency Group: And talent transformation team to drive upskilling initiatives within an account
  • Support Workforce Transformation Team: To identify and deploy multi-skilling upgradation model for all account employees
  • Drive Towards 100% Mandatory Training Compliance: For the target population within an account
  • Plan and Drive Rotations: For seed positions and ensure replacement plan to be arrived ahead of rotations
  • Quarterly Connect with Critical Talent: To understand their aspirations and create their learning maps along with project managers and HRBP
  • Fresher Engagement Program: Ensure a stable arrangement and assimilation of rookie within an account in coordination with competency group team (classroom trainings/e-learning, certifications, on-the-job training, etc.)
  • Team Management: Resourcing Hire adequate and right resources for the team
  • Talent Management: Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
  • Build an Internal Talent Pool: And ensure their career progression within the organization
  • Manage Team Attrition:
  • Drive Diversity in Leadership Positions:
  • Performance Management: Set goals for the team, conduct timely performance reviews, and provide constructive feedback to own direct reports
  • Ensure Performance Nxt: Is followed for the entire team
  • Employee Satisfaction and Engagement: Lead and drive engagement initiatives for the team
  • Track Team Satisfaction Scores: And identify initiatives to build engagement within the team

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