Server Support Associate

6 days ago


Norfolk, Virginia, United States City Experiences Full time
About the Opportunity

The Server Assistant plays a vital role in ensuring the smooth operation of our dining services. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, while also maintaining a clean and safe environment.

Key Responsibilities:
  • Provide Exceptional Guest Service: Deliver outstanding hospitality to our guests, adhering to our RESPECT Service System.
  • Food and Beverage Service: Provide guests with water, coffee/tea, and bread service throughout the meal.
  • Table Maintenance: Bus used and unneeded dishes and glassware from guests' tables to the galley.
  • Cleaning and Sanitation: Scrape and stack dirty dishes, and carry dishes and other tableware to the galley for cleaning.
  • Common Area Maintenance: Maintain the cleanliness and safety of all common areas and service stations.
  • Information Provision: Provide guests with information on menu descriptions, order of service, entertainment options, and cruise route and points of interest.
  • Teamwork: Assist with the warm and efficient greeting and seating of guests when they arrive.
  • Additional Duties: Perform additional job duties as assigned by management.
Qualifications and Requirements:
  • Education: High school diploma or equivalent required.
  • Age and Experience: Must meet minimum state age requirements and have previous restaurant experience preferred.
  • Personality and Skills: Energetic and enthusiastic personality essential, with the ability to effectively understand and convey written and verbal information to guests and coworkers.
  • Physical Demands: Will work for extended periods of time without sitting, and be required to lift furniture and other heavy items such as bus tubs up and down stairs.
  • Availability: Will be required to be available for work on all major holidays.

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