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Front Desk Supervisor

2 months ago

Miami, Florida, United States Marriott Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at AC Hotels. As a key member of our operations team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Key Responsibilities
  • Process guest check-ins and check-outs, verifying reservations and requesting payment as necessary
  • Manage front desk operations, including handling guest requests and resolving issues in a timely and professional manner
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise
  • Train and develop front desk staff to ensure they have the skills and knowledge needed to provide exceptional customer service
  • Monitor and maintain front desk operations, including cash handling and inventory management
Requirements
  • High school diploma or equivalent required; 1 year of related work experience and 1 year of supervisory experience preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and conflict resolution skills
  • Ability to maintain confidentiality and handle sensitive information
About Us

At Marriott International, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

We are a global hospitality company with a portfolio of brands that includes Marriott, AC Hotels, and more. Our family members are passionate about delivering exceptional guest experiences and are committed to making a positive impact in the communities we serve.