Front Desk Supervisor
1 month ago
Job Summary: We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Crescent Services. As a key member of our front office team, you will be responsible for overseeing the daily operations of the Front Desk, ensuring exceptional guest satisfaction, and driving revenue growth.
Key Responsibilities:
- Supervise and train Front Desk staff to deliver exceptional customer service and ensure seamless guest experiences.
- Monitor and analyze front office operations to identify areas for improvement and implement changes to increase efficiency and revenue.
- Develop and implement strategies to drive guest satisfaction and loyalty, including responding to guest requests and resolving issues in a timely and professional manner.
- Collaborate with other departments to ensure seamless communication and coordination of guest services.
- Conduct performance evaluations, provide feedback, and recommend disciplinary actions as needed.
- Ensure compliance with company policies, procedures, and safety protocols.
Requirements:
- 2+ years of experience in a front office or customer service role, preferably in a hotel or hospitality setting.
- Proven track record of delivering exceptional customer service and driving revenue growth.
- Strong leadership and supervisory skills, with the ability to motivate and develop team members.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and other stakeholders.
- Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to work with a talented and dedicated team.
Equal Opportunity Employer: Crescent Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
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