Customer Service Representative
4 weeks ago
The Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a passion for fitness and health, as well as strong communication and problem-solving skills.
Key Responsibilities- Provide a positive member experience by greeting members, prospective members, and guests, and responding to their inquiries in a timely and professional manner.
- Handle front desk activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
- Assist in maintaining the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are essential.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Occasional lifting up to 50 lbs.
Planet Fitness is a dynamic and growing company that values its employees and provides opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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