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Technical Support Specialist

2 months ago

Mesa, Arizona, United States Pinnacle Group, Inc. Full time

Position: Desktop Support Technician (iOS/MacOS)

Location: Onsite in Mesa, Arizona

Work Schedule: Hybrid - 3 days onsite per week

Contract Type: Long-term engagement

Candidate Preference: W2 only

Job Overview:

  • Minimum of 3 years of relevant experience is essential.
  • Proficient in Apple hardware and software, particularly the latest versions of macOS, iOS, and iPadOS.
  • In-depth knowledge of the Apple ecosystem is required.
  • Exceptional troubleshooting skills; capable of diagnosing issues and identifying root causes through analytical methods in environments with limited documentation.
  • Strong verbal and written communication skills; able to articulate technical issues, root causes, and solutions effectively.
  • Familiarity with Unix and Linux operating systems.
  • Experience with ticketing systems for issue tracking and resolution.

Preferred Skills:

Attention to Detail - Mandatory

Inquisitive Nature - Beneficial

Effective Communication - Mandatory

Customer-Centric Approach - Mandatory

Compensation: $18/hr - $23/hr

Compensation for this role will be influenced by various factors, including the complexity of the position, market conditions, and the candidate's qualifications and experience. Full-time consultants may access benefits such as medical, dental, vision, and 401K contributions.

For immediate consideration, interested candidates are encouraged to reach out directly.