Sales Engineer

1 day ago

Richmond, Virginia, United States AMC Technology Full time
About the Role

We are seeking a highly motivated and experienced Sales Engineer to serve as both a technical expert and strategic partner throughout the entire customer lifecycle, supporting both pre-sales and post-sales engagements.

Key Responsibilities
  • Develop a deep understanding of DaVinci's AI-powered integration toolkit and how it transforms customer engagement through flexible, customizable solutions.
  • Collaborate with the sales team and engage potential customers to understand their needs, identify challenges, and offer technical solutions that align with their specific use cases.
  • Design and deliver tailored demonstrations, Proof of Concept (PoC) projects, and presentations that showcase DaVinci's capabilities. Support post-sales implementation to ensure smooth integration within customer environments, providing best practice guidance and configurations.
  • Serve as a trusted advisor for customers, offering technical support and guidance post-deployment to ensure continued success. Identify opportunities for further customization and enhancements based on evolving customer needs.
  • Prepare technical documentation, proposals, and user guides to support both pre- and post-sales efforts. Deliver training sessions to equip customers and internal teams with the knowledge they need to maximize DaVinci's potential.
  • Work closely with internal teams (sales, marketing, engineering) to communicate customer feedback and contribute to product improvements.
Requirements
  • 3+ years of experience in a Sales Engineer or Technical Consultant role, with a focus on both pre-sales and post-sales support
  • Ability to clearly convey complex technical concepts to non-technical stakeholders, both pre- and post-sale
  • Experience in solution design, configuration, and deployment within enterprise environments
  • Knowledge of web technologies (JavaScript, HTML, SSO)
  • Strong problem-solving skills and critical thinking, with the ability to adapt solutions to customer-specific needs
  • Understanding of CCaaS (Contact Center as a Service) and CRM systems is highly beneficial
  • Excellent communication skills, with the ability to engage both technical and executive-level audiences
  • Proven ability to work collaboratively with both customers and internal teams across the sales cycle
  • Bachelor's degree in engineering, computer science, information technology, or a related field
What We Offer
  • 5 weeks (25 days) of PTO per year
  • Employer paid Medical, Telehealth, Disability and Life Insurances – 100% for employee
  • Employee contributed Dental and Vision Insurance available
  • Flexible working hours
  • Hybrid office/remote plan (currently in office 3 days per week)
  • Casual work environment
  • Short and long-term incentive plans
  • Company sponsored events such as offsite retreats, holiday dinners and team building
  • Paid volunteer days
  • 401(k) with company match
  • Continuous access to ongoing professional and technical training
About AMC Technology

AMC Technology is a small, agile company serving global customers with nearly 30 years of experience in the contact center and customer service integration space. We lead the industry with DaVinciTM, a flexible and AI-powered integration toolkit that empowers businesses to take control of their customer engagement experience.

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