Customer Service Representative

13 hours ago

American Fork, Utah, United States M-CON MANAGEMENT, LLC Full time
{"title": "Customer Service Representative", "description": "At M-CON MANAGEMENT, LLC, we are seeking a highly organized and customer-focused Customer Service Representative to provide exceptional service and ensure smooth administrative operations. The ideal candidate will be the first point of contact for our clients and visitors, handling multiple tasks efficiently in a fast-paced environment.

Key Responsibilities:

* Front Desk Management:

* Greet and welcome visitors and clients in a professional and friendly manner.
* Answer and direct incoming calls promptly and efficiently.
* Maintain a tidy and presentable reception area.
* Customer Service:

* Respond to customer inquiries via phone, email, and in-person.
* Provide accurate information about products, services, and company policies.
* Handle and resolve customer complaints or direct them to the appropriate personnel.
* Administrative Support:

* Assist with administrative tasks such as data entry, filing, and document management.
* Schedule and coordinate meetings, appointments, and travel arrangements.
* Manage incoming and outgoing mail and deliveries.
* Sales Support:

* Assist the sales team with order processing and tracking.
* Maintain customer records and update contact information.
* Prepare and distribute sales reports and customer communications.
* Other Duties:

* Support special projects and company events as needed.
* Perform other duties as assigned by the management team.

Qualifications:

* Proven experience as a receptionist, customer service representative, or in a similar role.
* Excellent verbal and written communication skills.
* Strong organizational and multitasking abilities.
* Proficient in Microsoft Office Suite (Word, Excel, Outlook).
* Familiarity with CRM systems and practices is a plus.
* Ability to maintain a professional appearance and demeanor.
* Strong problem-solving skills and attention to detail.

Physical Requirements:

* Ability to sit for extended periods.
* Occasionally lift and/or move up to 25 pounds.

Benefits:

* Competitive salary
* Health, dental, and vision insurance
* Flex Time Off and paid holidays
* Retirement plan options
* Professional development opportunities

We believe our employees are the driving force to our success and work hard to give our employees an amazing work experience.

Benefits include Regular Bonuses $$$, Health Insurance, Dental, Vision, Retirement Plan, Professional Development Assistance, Paid Holidays, Generous Flex Time Off Plan, and 401(k) match.

*Must be 18 years of age or older

$18-22 DOE

We will be reviewing applications regularly and will contact qualified candidates to schedule an interview
"}

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