Central Reservations Coordinator

6 days ago


Overland Park, Kansas, United States Iconic Luxury Hotels Full time
Central Reservations Coordinator

Join Iconic Luxury Hotels as a Central Reservations Coordinator and be part of a team that delivers exceptional guest experiences. As a key member of our reservations team, you will be responsible for handling guest inquiries, booking reservations, and providing personalized service to our discerning guests.

About the Role
  • Handle guest inquiries and bookings via phone, email, and online channels
  • Provide exceptional customer service and ensure a seamless guest experience
  • Work closely with our hotel teams to ensure accurate and efficient booking processes
  • Upsell and cross-sell our luxury hotel experiences to increase revenue
  • Stay up-to-date with hotel offerings, promotions, and events to provide informed and personalized service
Requirements
  • Experience in a reservations or customer service role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of hotel operations and systems, including Opera V5 and Premier Spa
  • Ability to work from home with high-speed internet and a dedicated workspace
What We Offer
  • A competitive salary and benefits package
  • Opportunity to work with a luxury hotel brand and develop your skills and expertise
  • Flexible working arrangements, including remote work options
  • Continued career development and training opportunities
  • A dynamic and supportive team environment

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