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Guest Services Coordinator

2 months ago

Overland Park, Kansas, United States Chewton Glen Full time

Guest Services Coordinator - Accommodation Provided

Job Type: Part Time - 24 hours per week

Chewton Glen is a quintessential English retreat. With its distinctive 72 rooms, including 14 unique Treehouses, alongside an award-winning spa and a state-of-the-art cookery school, it offers a plethora of experiences to rejuvenate your senses. The serene 130 acres of woodland feature both indoor and outdoor tennis facilities, a 9-hole golf course, a heritage orchard, 70 active beehives, a walled kitchen garden, a croquet lawn, and much more.

Benefits for the Guest Services Coordinator

  • Competitive salary of up to £14,976 based on a 32-hour contract
  • Estimated annual service charge of up to £1,800 (non-contractual)
  • Complimentary meals during shifts
  • Accommodation options available if needed
  • Recognition awards for employees
  • Cashback healthcare coverage post-probation
  • Ongoing career development with accredited training providers
  • Generous discounts for friends and family at Iconic Luxury Hotels
  • 25% discount on all food and beverage purchases
  • Discounts on spa treatments and products
  • Incentives for referring friends
  • Team-building events, seasonal gifts, and much more...

About You as a Guest Services Coordinator

  • Previous experience in a receptionist role within a 4* or 5* hotel is preferred
  • Familiarity with Opera software is advantageous
  • You should possess a keen eye for detail, strong organizational skills, and confidence in team communication

Key Responsibilities of the Guest Services Coordinator Role

  • Demonstrate confidence and pride in ensuring the well-being, satisfaction, and comfort of all guests, establishing a highly personalized service style in line with the luxury country hotel atmosphere.
  • Maintain a courteous, helpful, and friendly demeanor towards all guests, confidently using their names whenever possible.
  • Uphold high standards in personal appearance and conduct.
  • Acquire a solid understanding of all hotel departments.
  • Be proficient in all front office equipment, including Opera, Paging Systems, Word, and Email.
  • Assist with parking for arriving hotel and restaurant guests' vehicles as needed.
  • Be knowledgeable about reservation tasks to provide coverage when necessary, emphasizing teamwork and flexibility.
  • Efficiently handle restaurant reservations in the absence of the Restaurant Manager, including availability, pricing, and restrictions.
  • Stay informed about all aspects of accommodation and traditional sales areas in food and beverage and other hotel services.
  • Document relevant guest feedback, suggestions, and maintenance issues to initiate follow-up with integrity.
  • Understand and adhere to the current policies and procedures of the hotel and spa.
  • Take ownership of cash handling responsibilities as per cashiering shifts and the Main Safe, while being aware of security matters.
  • Ensure proper handover procedures for daily business concerning coverage and cashiering.
  • Address any account or restaurant bill queries with confidence, utilizing intuition and integrity to resolve issues.
  • Recognize and report complaints or problems to the Reception Manager or Duty Manager, offering assistance with integrity.
  • All staff must understand and execute the company's policies and procedures regarding privacy, confidentiality, and data protection.

If this position aligns with your career aspirations, we encourage you to consider applying.