Hotel Booking Coordinator

1 week ago


Overland Park, Kansas, United States Iconic Luxury Hotels Full time

Reservations Operations Specialist

As a vital member of our esteemed team at Iconic Luxury Hotels, you will play a crucial role in the ongoing success of our prestigious establishments. This position offers a dynamic work environment where no two days are alike, perfect for individuals who are eager to contribute to the excellence of luxury hospitality.

About Iconic Luxury Hotels

Our collection includes renowned properties, each with its own unique charm and character. From luxurious country house hotels to historic coaching inns, we pride ourselves on delivering unforgettable experiences that resonate with our guests.

What We Offer

  • Competitive salary of £27,456
  • Flexible remote working options
  • Accommodation assistance available
  • Recognition programs for outstanding performance
  • Comprehensive healthcare benefits after probation
  • Opportunities for professional growth with accredited training
  • Generous discounts on dining and spa services
  • Incentives for employee referrals
  • Engaging team events and seasonal gifts

Key Responsibilities

  • Manage reservations with confidence and expertise, ensuring a seamless booking experience for our guests.
  • Utilize electronic booking systems efficiently to enhance productivity and service delivery.
  • Provide knowledgeable recommendations about our hotels and their offerings to maximize guest satisfaction.
  • Maintain composure under pressure while delivering exceptional service.
  • Handle inquiries and bookings from start to finish, ensuring a personalized experience for each guest.

About You

  • Previous experience in a reservations or guest services role.
  • Strong communication skills, both verbal and written.
  • Familiarity with hotel management software, particularly Opera V5 and Premier Spa; knowledge of Opera Cloud is advantageous.
  • Attention to detail and a passion for providing outstanding guest experiences.
  • Ability to create a comfortable and productive home office environment for remote work.

If you are looking to join a team that values luxury, service, and the unique stories behind each of our hotels, we encourage you to consider this opportunity.


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