Evening Guest Services Coordinator

2 weeks ago


Overland Park, Kansas, United States Vail Resorts Full time
Job Overview

Crafting Unforgettable Experiences

Embrace the beauty of the mountains while delivering exceptional service to our guests. Whether you are new to winter sports or have been enjoying them for years, this role offers a unique opportunity to engage with nature and build lasting relationships with guests from around the globe.

With numerous resorts worldwide, you can embark on a seasonal adventure or establish a long-term career. From your first day, you will benefit from competitive compensation, complimentary access to our facilities, free lessons for skiing and snowboarding, generous retail discounts, and opportunities for professional growth through our renowned training programs.

Employee Benefits


• Mountain Perks: Complimentary passes for staff, discounted lift tickets for friends and family, and free ski lessons.

• Additional discounts on accommodations, dining, equipment, and transportation services.

• 401(k) Retirement Savings Plan.

• Employee Support Programs.

• Comprehensive training and career development opportunities.

• Incentive Programs for referrals.

For more details, please review the Benefits Eligibility Summary.

Position Summary:

The Night Auditor plays a crucial role in ensuring guest satisfaction through effective communication and attention to detail. This position involves managing pre-arrival logistics, confirming reservations, and familiarizing oneself with local attractions. If you are passionate about guest relations and dedicated to providing memorable experiences, this role is ideal for you.

Position Specifications:

  • Housing: May Be Available
  • Expected Pay Rate: $22.76 per hour
  • Shift & Schedule: Full-Time and Part-Time Opportunities Available
  • Experience Level: Entry-Level

Key Responsibilities:

  • Respond to guest inquiries both in person and via phone.
  • Maintain a tidy and secure work environment, replenishing supplies as needed.
  • Effectively communicate with various hotel departments.
  • Adhere to daily operational procedures, accurately complete reports, and be knowledgeable about the resort's offerings.
  • Perform additional tasks as assigned.

Job Requirements:

  • Proficient in English.
  • Able to lift items weighing up to 10 lbs.
  • Availability to work weekends and holidays.

The anticipated pay range for this position is $22.76 per hour. Compensation decisions are influenced by various factors.

Vail Resorts is committed to equal opportunity employment. Qualified candidates will be considered without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other status protected by law.

Requisition ID: 502870
Job Code Function: Front Office



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