Executive Assistant Manager

1 week ago

Miami, Florida, United States West Coast Based v Restaurant Full time
Executive Assistant Manager

We are seeking a highly skilled and experienced Executive Assistant Manager to join our team at West Coast Based Restaurant. As a key member of our management team, you will play a vital role in driving the success of our restaurant and delivering exceptional guest experiences.

Key Responsibilities:
  • Provide a positive guest experience for all guests, ensuring the cleanliness of the facilities and maintaining a professional, positive working environment for all employees.
  • Accurately manage the restaurant financials, including managing the profit and loss statement, tracking prime costs, and ensuring the restaurant is within specified range.
  • Oversee all inventories for accuracy, complete periodic inventory tracking sheets, and ensure the entire facility is clean and in good repair.
  • Manage deep-cleaning, daily cleaning, and maintenance projects, as well as manage all repairs and equipment maintenance plans.
  • Assist in schedule optimization, co-implement continuing education with the General Manager, and ensure focus points are distributed weekly.
  • Ensure large orders are built correctly and distributed in a timely manner, and conduct monthly audits of employee files and ServSafe certification.
Manager's Responsibilities:
  • Accurately prepare payroll documents in a timely manner, ensure all new hires are on-boarded correctly, and ensure daily tips, clock-ins, bonuses, sick days, and vacations are properly accounted for.
  • Develop managers and hourly employees, constantly review facilities, systems, employees, service, and costs for opportunities to improve, and give constant feedback to all employees.
  • Teach managers the importance of table touching and staying in contact with the guest, develop a "working" mentality with all managers, and maintain a positive, inclusive work environment and ensure high employee retention.
  • Perform annual performance reviews for management and hourly staff, ensure a hospitable experience for all guests, and maintain high guest satisfaction.
Additional Responsibilities:
  • Create relationships with all guests and provide a welcoming environment through guest interactions at the front door, table-touching, in the wine shop, and via email or phone correspondence.
  • Continued development of managers in key support roles, and other duties as assigned.

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