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Technical Support Specialist

2 months ago

Sharon Center, United States Professional Placement Services, LLC Full time
Technical Support Specialist

At Professional Placement Services, LLC, we are seeking a highly skilled Technical Support Specialist to join our team.

Job Summary:

We are looking for a technical support specialist to provide exceptional customer service and technical support to our clients. The ideal candidate will have excellent communication skills, a strong technical background, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Diagnose and resolve technical issues in a timely and professional manner
  • Work closely with the sales department to handle customer requests and resolve issues
  • Document support calls in a tracking database
  • Perform other specific duties or assignments as directed by the engineering department

Requirements:

  • High school diploma or equivalent required
  • 2+ years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong technical background in computer hardware and software

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for advancement and professional growth
  • A dynamic and supportive work environment

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application to Professional Placement Services, LLC.