Technical Support Specialist

1 month ago


Valley Center, Kansas, United States Shift4 Full time

Job Summary

We are seeking a highly skilled Technical Support Representative to join our team at Shift4. As a Technical Support Representative, you will be responsible for providing exceptional customer service and support to our customers via telephone, email, and chats.

Key Responsibilities

  • Deliver timely and effective customer support through various channels.
  • Meet service level and interaction requirements set by management.
  • Analyze and diagnose technical issues involving Shift4shop, Shift4shop services, and Shift4 Payments.
  • Escalate priority issues per customer and company specifications.
  • Accurately process and record call, email, and chat interactions.
  • Follow up with customers as necessary.
  • Stay current with system information, changes, and updates.

Requirements

  • Strong customer service orientation.
  • At least one year of customer service experience.
  • At least one year of technical support experience.
  • Ability to troubleshoot and process technical issues.
  • Ability to multitask and process different kinds of interactions at once.
  • Excellent oral and written communication skills.

Equal Opportunity Employer

Shift4 is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, or any other protected class.



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