Technical Support Specialist
4 weeks ago
At Davenport University, we're committed to providing exceptional education and support to our students. As a Technical Support Specialist, you'll play a vital role in ensuring our students have the technology they need to succeed.
The ideal candidate will have a strong understanding of network, PC hardware, and software, as well as excellent communication and interpersonal skills. You'll work closely with our ITS Customer Support Team to provide top-notch support to our students and staff.
Responsibilities will include:
- Providing technical support for DU students and staff on Davenport University Standard Desktop Images
- Resetting passwords and assisting with logging in to DU computers
- Working closely with the ITS Customer Support Team to resolve student hardware and software issues
- Logging all calls in our online problem tracking and reporting system
- Investigating and aiding in the selection of new solutions to improve support for Davenport University students
- Tracking recurring problems and recommending solutions
- Following up with customers on calls to ensure resolution of problems and complete customer satisfaction
- Providing exceptional customer service, anticipating and exceeding the needs of our customers
- Demonstrating and promoting the University Cultural Values
- Understanding and abiding by all external and internal regulations and policies
Qualifications include an Associate's degree (recommended but not required), enrollment in a minimum of 6 credits as an undergraduate student or 3 credits as a graduate student, and meeting Standards of Academic Progress (SAP). A minimum of one year of network, PC hardware, and help desk experience is desirable, as is experience with Microsoft Windows, related applications, and Google apps.
This is a great opportunity to grow and advance your career while making a lasting impact on our students, colleagues, and the communities we serve.
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