Technical Support Specialist
4 weeks ago
Job Summary: We are seeking a highly motivated and detail-oriented Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide technical support to clients via phone, chat, and email
- Document resolutions and ensure proper closure of issues
- Assist with revising and documenting processes
- Collaborate with internal teams to resolve complex issues
- Continuously enhance customer service experience and increase first call resolution
Requirements:
- 0-3 years of IT support experience in handling multiple system environments
- High School Diploma or General Education Diploma (GED) and/or commensurate experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
About Us: Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. We are committed to providing exceptional customer service and creating a positive work environment for our employees.
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