Technical Support Specialist

4 weeks ago


Westfield Center, Ohio, United States ohio farmers insurance Full time
Technical Support Representative

Job Summary: We are seeking a highly motivated and detail-oriented Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical support to clients via phone, chat, and email
  • Document resolutions and ensure proper closure of issues
  • Assist with revising and documenting processes
  • Collaborate with internal teams to resolve complex issues
  • Continuously enhance customer service experience and increase first call resolution

Requirements:

  • 0-3 years of IT support experience in handling multiple system environments
  • High School Diploma or General Education Diploma (GED) and/or commensurate experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

About Us: Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. We are committed to providing exceptional customer service and creating a positive work environment for our employees.



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