IT Support Specialist

4 weeks ago


Michigan Center, Michigan, United States Davenport University Full time

At Davenport University, we're seeking a skilled IT Support Specialist to join our team. As a Help Desk Technician, you'll provide top-notch technical support to our students, faculty, and staff. Your exceptional customer service skills and ability to troubleshoot complex issues will make you a valuable asset to our team.

Responsibilities:
  • Provide Level One Help Desk Support for approximately 3000 users.
  • Offer phone and email support to ensure timely resolution of technical issues.
  • Work with HIPAA privacy classified information, maintaining confidentiality and discretion.
  • Read, classify, respond to, or re-assign incoming Helpdesk Requests to the Technical Services Team or Business Applications Team.
  • Process approximately 30 to 50 Help desk Requests Tickets a day.
  • Remotely connect to end users' PCs to resolve problems.
  • Collaborate with the Inventory Team to track PC parts deployment.
Qualifications:
  • Comfortable with Microsoft Windows XP and 7 operating systems (some 8).
  • High School Diploma or GED equivalent.
  • Enrolled in a minimum of 6 credit hours as an undergraduate student or 3 credit hours as a graduate student while meeting academic progress standards.
  • Work study eligible.
  • In-depth understanding of MS Office 2007 products (Word, Excel, PowerPoint).
  • Familiarity with MS Exchange and Outlook email.
  • Able to remotely set up printers/scanners and install/configure software.
  • Exceptional customer service and a love for working with people.


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