Technical Support Specialist
4 weeks ago
At AmBank Company, we are seeking a highly skilled and detail-oriented Help Desk Specialist to join our team.
The Help Desk Specialist will serve as the primary point of contact for employees seeking technical assistance via phone, email, or in-person support. The ideal candidate will possess excellent communication skills, a strong understanding of computer systems and software, and the ability to troubleshoot and resolve technical issues efficiently.
Key Responsibilities:
- Provide technical support to employees via phone, email, or in-person
- Diagnose and resolve technical issues using remote support tools and walking employees through processes
- Assist employees with Microsoft 365 products and specific line of business applications
- Escalate problems to other team members as necessary for good customer service and follow up with employees to validate results
Requirements:
- Bachelor's degree or equivalent from a four-year college or university; or 3-4 years related experience and/or training; or equivalent combination of education and experience
- Experience with common office and productivity applications
- Computer and technical skills with an interest in problem solving
- Troubleshoot software and computer issues
- Ability to multitask and communicate effectively in both verbal and written forms
What We Offer:
- Competitive compensation and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Flexible work hours and a healthy work-life balance
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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