Technical Support Specialist

4 weeks ago


Sioux Center, United States Ambank Company Full time
Job Title: Help Desk Specialist

At AmBank Company, we are seeking a highly skilled and detail-oriented Help Desk Specialist to join our team.

The Help Desk Specialist will serve as the primary point of contact for employees seeking technical assistance via phone, email, or in-person support. The ideal candidate will possess excellent communication skills, a strong understanding of computer systems and software, and the ability to troubleshoot and resolve technical issues efficiently.

Key Responsibilities:

  • Provide technical support to employees via phone, email, or in-person
  • Diagnose and resolve technical issues using remote support tools and walking employees through processes
  • Assist employees with Microsoft 365 products and specific line of business applications
  • Escalate problems to other team members as necessary for good customer service and follow up with employees to validate results

Requirements:

  • Bachelor's degree or equivalent from a four-year college or university; or 3-4 years related experience and/or training; or equivalent combination of education and experience
  • Experience with common office and productivity applications
  • Computer and technical skills with an interest in problem solving
  • Troubleshoot software and computer issues
  • Ability to multitask and communicate effectively in both verbal and written forms

What We Offer:

  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Flexible work hours and a healthy work-life balance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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