HVAC Sales and Service Representative

7 days ago


Santa Rosa, California, United States Johnstone Supply Full time
About the Role

Johnstone Supply is seeking a highly skilled and customer-focused HVAC Sales and Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and driving sales growth.

Key Responsibilities
  • Customer Service: Answer incoming calls and greet customers in a friendly and professional manner, handling multiple customers and requests simultaneously.
  • Product Selection: Assist customers in making product selections by asking questions and actively listening to identify customer needs.
  • Product Troubleshooting: Assist with system or product troubleshooting and answer technical questions to ensure customer satisfaction.
  • Order Processing: Enter sales orders into a point-of-sale computer system for invoicing or cash payments.
  • Return and Warranty Processing: Process customer returns and warranties following company guidelines.
  • Communication: Proactively communicate with customers about expected delays or issues with their orders and develop good working relationships and rapport with customers.
  • Store Maintenance: Maintain the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
Requirements
  • Education: High school diploma or general education degree (GED) and experience and/or training in the HVAC/R industry.
  • Experience: Must have experience as a sales and service associate.
  • Communication Skills: Excellent verbal communication skills (in-person and phone) and proactive communication skills to establish mutual respect and understanding.
  • Technical Skills: Skill in using point-of-sale computer systems.
Benefits
  • Paid Time Off: Paid vacation, holidays, and sick leave.
  • Medical Insurance: Medical, dental, and vision insurance.
  • Life Insurance: Company-paid life insurance.
  • Disability Insurance: Company-paid long-term disability insurance.
  • Flexible Spending Account: Flexible spending account for medical and dependent care.
  • Health Savings Account: Health savings account with generous company contribution.
  • 401(k) Plan: 401(k) plan with generous company match.


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