HVAC Sales and Service Representative
7 days ago
Johnstone Supply is seeking a highly skilled and customer-focused HVAC Sales and Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and driving sales growth.
Key Responsibilities- Customer Service: Answer incoming calls and greet customers in a friendly and professional manner, handling multiple customers and requests simultaneously.
- Product Selection: Assist customers in making product selections by asking questions and actively listening to identify customer needs.
- Product Troubleshooting: Assist with system or product troubleshooting and answer technical questions to ensure customer satisfaction.
- Order Processing: Enter sales orders into a point-of-sale computer system for invoicing or cash payments.
- Return and Warranty Processing: Process customer returns and warranties following company guidelines.
- Communication: Proactively communicate with customers about expected delays or issues with their orders and develop good working relationships and rapport with customers.
- Store Maintenance: Maintain the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
- Education: High school diploma or general education degree (GED) and experience and/or training in the HVAC/R industry.
- Experience: Must have experience as a sales and service associate.
- Communication Skills: Excellent verbal communication skills (in-person and phone) and proactive communication skills to establish mutual respect and understanding.
- Technical Skills: Skill in using point-of-sale computer systems.
- Paid Time Off: Paid vacation, holidays, and sick leave.
- Medical Insurance: Medical, dental, and vision insurance.
- Life Insurance: Company-paid life insurance.
- Disability Insurance: Company-paid long-term disability insurance.
- Flexible Spending Account: Flexible spending account for medical and dependent care.
- Health Savings Account: Health savings account with generous company contribution.
- 401(k) Plan: 401(k) plan with generous company match.
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