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HVAC Sales Associate

2 months ago

Santa Rosa, California, United States G-A-P Supply Corp Johnstone Portland Full time
Job Description

About Us

G-A-P Supply Corp Johnstone Portland is a leading wholesale distributor for heating, cooling, and refrigeration supplies and equipment. We are a family-owned business with a strong commitment to customer service, technical advice, and training seminars.

Job Summary

We are seeking a highly motivated and customer-focused Sales and Service Associate to join our team. As a Sales and Service Associate, you will be responsible for providing exceptional customer service, assisting customers with product selections, and resolving customer complaints in a timely and professional manner.

Key Responsibilities

  • Provide exceptional customer service, answering incoming telephone calls and greeting customers in a friendly and professional manner.
  • Assist customers in making product selections by asking questions and actively listening to identify customer needs.
  • Assist with system or product troubleshooting and answer technical questions.
  • Identify alternate or substitute products to meet customer needs.
  • Research and source products for customers using various tools, including point-of-sale computer systems, catalogs, websites, and industry contacts.
  • Enter sales orders into a point-of-sale computer system for invoicing or cash payments.
  • Process customer returns and warranties following company guidelines.
  • Follow up on all customer requests for information, quotes, alternative parts, and delivery dates.
  • Proactively communicate with customers about any expected delays or issues with their orders.
  • Develop good working relationships and rapport with customers, greeting regulars by name.
  • Maintain the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
  • Resolve customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
  • Follow company pricing and credit guidelines.

Requirements

  • Requires a high school diploma or general education degree (GED) and experience and/or training in the HVAC/R industry.
  • Must have experience as a sales and service associate.
  • Excellent verbal communication skills (in-person and phone).
  • Proactively communicating (both verbal and written) to establish mutual respect and understanding.
  • Skill in using point-of-sale computer systems.