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HVAC Sales and Service Representative

2 months ago

Santa Rosa, California, United States Johnstone Supply Full time

Job Type: Full-time

Description:

WHO WE ARE:

Johnstone Supply is a leading wholesale distributor for heating, cooling, and refrigeration supplies and equipment. We are a locally owned and operated business, serving across 5 states as one of the nation's largest HVAC/R distributors. Our company offers superior customer service, technical advice, and training seminars, and features the industry's most respected catalog, available in both digital and online formats, featuring more than 80,000 quality parts, supplies, and equipment.

SCHEDULE:

Monday - Friday, 8:00am - 5:00pm

SALARY RATE:

Salary: $25 / hour

IDEAL CANDIDATE:

We are seeking a highly motivated and customer-focused individual who demonstrates a genuine passion for helping customers and ensuring their needs are met. The ideal candidate will be able to effectively communicate product features, benefits, and usage to customers, and possess excellent verbal communication skills with a friendly and approachable demeanor.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answer incoming telephone calls and greet customers in a friendly and professional manner.
  • Assist customers in making product selections by asking questions and actively listening to identify customer needs.
  • Assist with system or product troubleshooting and answer technical questions.
  • Identify alternate or substitute products to meet customer needs.
  • Research and source products for customers using various tools, including point-of-sale computer systems, catalogs, websites, and industry contacts.
  • Enter sales orders into a point-of-sale computer system for invoicing or cash payments.
  • Process customer returns and warranties following company guidelines.
  • Follow up on all customer requests for information, quotes, alternative parts, and delivery dates.
  • Proactively communicate with customers about any expected delays or issues with their orders.
  • Develop good working relationships and rapport with customers, greeting regulars by name.
  • Maintain the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
  • Resolve customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
  • Follow company pricing and credit guidelines.

QUALIFICATIONS AND EXPERIENCE:

  • Requires a high school diploma or general education degree (GED) and experience and/or training in the HVAC/R industry.
  • Must have experience as a sales and service associate.
  • Excellent verbal communication skills (in-person and phone).
  • Proactively communicating (both verbal and written) to establish mutual respect and understanding.
  • Skill in using point-of-sale computer systems.

BENEFITS:

  • Paid Vacation / Holidays / Sick Leave
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Company paid Life Insurance
  • Company paid Long-Term Disability Insurance
  • Flexible Spending Account for Medical and Dependent Care
  • Health Savings Account with generous company contribution
  • 401(k) Plan with generous company match