Roofing Warranty Manager
4 days ago
Baker Roofing Company is seeking a skilled Roofing Warranty Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the highest level of quality and customer satisfaction in our warranty correction process.
Key Responsibilities:- Manage daily operations of warranty correction with small crews, including material acquisition, job/crew oversight, scheduling, and customer communication.
- Cost-effectively handle warranty correction while prioritizing customer satisfaction and company interests.
- Provide technical instruction, coaching, and teaching of approved installation methodologies and techniques.
- Collaborate with management to follow up on warranty deficiencies and ensure compliance with established standards.
- Provide feedback, documentation, and reporting as required.
- Engage customers to assess their satisfaction with service and product.
- Maintain and pursue knowledge of emerging best practices, standards, applications, and methodologies related to service offerings.
- Collaborate with operational and training management to enhance excellence in quality.
- High school education
- 7 years of experience in Exterior Installation Services
- Climbing
- Balancing
- Walking
- Standing
- Positioning/moving on roof planes at heights of 3-4 stories
Mixed job site and office environment, including outside weather conditions.
Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department at [email protected].
EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor
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