Residential Warranty Operations Manager

1 week ago


Raleigh, North Carolina, United States Baker Roofing Company Full time
Job Title: Residential Warranty Manager

Baker Roofing Company is seeking a highly skilled and experienced Residential Warranty Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the highest level of quality and customer satisfaction in our warranty correction process.

Key Responsibilities:
  • Manage the daily operations of warranty correction with small crews, including material acquisition, job/crew oversight, scheduling, and customer communication.
  • Cost-effectively handle warranty correction with the interest of the company and customer satisfaction.
  • Provide technical instruction, coaching, and teaching of various approved methodologies of installation and technique.
  • Collaborate with management to follow-up on warranty deficiencies to ensure specific warranty items discovered are resolved to comply with established standards.
  • Provide feedback, documentation, and reporting as required.
  • Engage customers to assess their satisfaction with service and product.
  • Maintain and pursue knowledge of emerging best practices, standards, applications, and methodologies related to service offerings.
  • Collaborate with all operational and training management to enhance excellence in quality.
Requirements:
  • High School Education
  • 7 years of experience in Exterior Installation Services
  • Knowledge of administrative and clerical procedures and systems
  • Knowledge of business and management principles
  • Knowledge of customer and personal service principles
  • Technical skills and understanding of specific methodologies of installation
Work Environment:

Mixed job site and office environment, with outside weather conditions.

Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.



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