Automotive Service Consultant

2 days ago


Silver Spring, Maryland, United States World Class Automotive Organization Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at World Class Automotive Organization. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle service experience.

Key Responsibilities
  • Provide exceptional customer service and support, ensuring customers are informed and satisfied with the service and repair process.
  • Clearly explain repair orders and estimates to customers, addressing any questions or concerns they may have.
  • Work closely with service technicians to ensure timely and accurate completion of repairs, while also considering customer schedules and preferences.
  • Maintain high standards of customer satisfaction, handling complaints and concerns in a professional and courteous manner.
  • Ensure all necessary documentation and records are maintained, meeting or exceeding government and factory requirements.
Requirements
  • High school diploma or equivalent required; automotive technology certificate preferred.
  • 5-7 years of technical experience in the automotive industry, with a focus on customer service and support.
  • Superior communication and interpersonal skills, with the ability to work effectively with customers and team members.
  • Basic computer skills and ability to learn new technology and repair procedures.
  • Able to lift up to 50 pounds and work on feet for extended periods.
  • Pass pre-employment testing, including background checks, drug test, credit report, and valid driver's license.
Benefits

World Class Automotive Organization offers a comprehensive benefits package, including medical and dental insurance, 401K retirement savings plan, vacation time, holiday and sick leave, and company-paid continuing education and training. We are an equal opportunity employer, committed to diversity and inclusion in the workplace.



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