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Veterinary Client Relations Coordinator

2 months ago

Medford, Massachusetts, United States Ethos Veterinary Health Full time

Ethos Veterinary Urgent Care is in search of a dedicated Client Relations Coordinator to join our full-time team.

Are you an enthusiastic individual who thrives on providing exceptional client support? Veterinary Urgent Care - Station Landing is eager to welcome a Client Relations Coordinator who will be an integral part of our compassionate team.

Operational Hours:
Monday-Friday: 12p - 9p
Saturday-Sunday: 10a - 7p

Role Overview:
As a Client Relations Coordinator, you will be pivotal in assisting our emergency department while warmly engaging with our clients.

Key Responsibilities:

  • Client Education: Provide information and support to clients and referring veterinarians regarding our extensive services, offering empathetic assistance both over the phone and in person.
  • Appointment Management: Facilitate the scheduling of appointments at our multi-specialist facility, ensuring a smooth and effective process.
  • Effective Communication: Manage reminder and follow-up communications with care, utilizing both phone and email to keep clients informed and connected.
  • Record Management: Diligently update and maintain client and pet records, ensuring accuracy and attention to detail.
Expected Schedule:
  • Four 10-hour shifts with rotating weekends:
    • Weekdays: 11:30a - 9:30p
    • Weekends: 9:30a - 7:30p
Compensation:
  • $22 per hour, based on experience and knowledge.
Benefits:
  • Continuing Education Allowance
  • Uniform Allowance
  • Generous Paid Time Off
  • 50% Employee Pet Discount
  • 401k Plan
  • Medical, Dental, and Vision Insurance
  • Short and Long Term Disability Insurance
  • Life Insurance
  • Health Savings and Flexible Spending Accounts
  • Employee Assistance Program
  • Access to VetBloom
  • Partnership with Purdue VT program and scholarships
Why Join Station Landing?
  • Inclusive Culture: Experience a workplace where respect and kindness are at the forefront of our team dynamics. We strive to ensure every member feels valued and welcomed.
  • Supportive Environment: Collaborate with passionate professionals dedicated to animal care. Our team is more than colleagues; we are a family supporting each other's growth.
  • Growth Opportunities: Engage in an environment that promotes continuous learning and development. If you are eager to enhance your skills, numerous opportunities await you.
  • Recognition: At Station Landing, we celebrate the contributions of each team member, acknowledging both significant and small achievements.
For more information about us, please visit our website.

Ethos Veterinary Health is a leader in innovative veterinary medicine, operating a network of over 140 specialty and emergency hospitals across North America. Our dedicated community of more than 1,500 specialized veterinarians provides care for nearly 2 million pets each year, utilizing advanced technology and a collaborative approach to deliver exceptional care.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.