Veterinary Client Care Specialist

2 weeks ago


Medford, Massachusetts, United States Ethos Veterinary Health Full time
About the Role

We are seeking a highly motivated and compassionate Client Care Specialist to join our dedicated team at Ethos Veterinary Health. As a Client Care Specialist, you will play a crucial role in supporting our emergency department while providing exceptional client service.

Responsibilities
  • Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
  • Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
  • Communication Expertise: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
  • Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
What We Offer
  • Competitive compensation package, including a base salary and potential bonuses.
  • A comprehensive benefits program, including medical, dental, vision, and 401(k) with employer match.
  • A generous paid time off policy, including sick time and holidays.
  • Opportunities for growth and professional development within our organization.
  • A supportive and inclusive work environment that values diversity and promotes a culture of respect and kindness.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Basic computer skills and proficiency in software applications, including Microsoft Office and Google Suite.
Why Choose Ethos Veterinary Health?

We are a leading provider of veterinary care and services, with a commitment to delivering exceptional patient care and outstanding client service. Our team is dedicated to creating a positive and supportive work environment that values diversity, promotes a culture of respect and kindness, and fosters opportunities for growth and professional development.



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