Veterinary Customer Service Liaison

4 weeks ago


Medford, Massachusetts, United States Thrive Pet Healthcare Full time

Position at Thrive Pet Healthcare

Thrive Pet Healthcare is seeking a part-time Customer Service Representative to support our growing team

We offer an exceptional benefits package, including paid time off, 401k, medical/dental/vision insurance, HSA and FSA available, mental health support, parental leave, generous pet discounts, and more

Our Ideal Candidate:

An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This part-time position would require 30-40 hours per week.

Key Responsibilities:

\u2022 Communicating via phone, email, and in person with clients and actively listening to their concerns.

\u2022 Utilizing computer information system to accurately enter client/patient information, update and maintain medical records.

\u2022 Processing client payments and invoices.

\u2022 Scheduling and confirming appointments with patients.

\u2022 Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.

\u2022 Educating clients on recommended products or services.

\u2022 Ensuring the lobby is clean and organized.

\u2022 Other administrative duties as needed.

Requirements:

\u2022 High School Diploma or equivalent.

\u2022 At least 6 months of customer service experience.

\u2022 Veterinary hospital experience is preferred, however not required.

\u2022 Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.

Compensation will vary depending on your individual skills and experience but will start at $18/hour.



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