CRM Systems and Reporting Specialist

2 weeks ago

Salem, Oregon, United States State of Oregon Full time
Position Overview: State of Oregon CRM Systems and Reporting Specialist – Limited Duration [Operations & Policy Analyst 3] Remote

The State of Oregon is seeking a CRM Systems and Reporting Specialist to oversee the design, execution, and management of a tailored Customer Relationship Management (CRM) system for the Disaster Recovery & Resilience division. This role is ideal for individuals looking for a meaningful career opportunity in a dynamic environment.

OUR COMMITMENT TO EQUITY, DIVERSITY, & INCLUSION

The State of Oregon is dedicated to fostering an inclusive environment by promoting equity and diversity in all our operations. We are an Affirmative Action/Equal Opportunity employer and encourage applications from individuals of historically underrepresented racial/ethnic groups, women, persons with disabilities, veterans, LGBTQ+ community members, and others to help us realize our vision of a diverse and inclusive workforce.

Vision: To ensure that all residents of Oregon can pursue prosperity and live free from poverty.

Mission: To provide stable and affordable housing while engaging leaders to formulate integrated statewide policies that address poverty and create opportunities for Oregonians.

Core Values: Collaboration – Compassion – Equity – Integrity – Leadership – Transparency.

IMPORTANT INFORMATION
  • Working Condition: Remote with occasional in-person meetings. Applicants must reside in the United States.
  • This position is Limited Duration (LD), full-time, and represented by SEIU.
  • This LD role is contingent on workload and may transition to a permanent position based on funding availability.
  • Current employees will be prioritized in the recruitment process.
  • This recruitment will establish a list of qualified candidates for current and future vacancies.
  • Applicants must submit both a resume and a cover letter addressing the desired attributes outlined in this posting.
KEY RESPONSIBILITIES

The primary responsibility of this role is to manage the design, execution, and administration of a customized CRM platform for the Disaster Recovery & Resilience division. The CRM will facilitate the implementation of various recovery initiatives. Key tasks include:

  • Developing a public intake portal and system architecture for unique applicant records.
  • Automating the processing of eligible applicant files and establishing protocols for standardized communication with applicants.
  • Integrating with accounting systems for batch payment processes and vendor setup.

This position will lead a team of CRM developers and collaborate closely with key staff to define business requirements for recovery programs. Responsibilities also include managing the Agile sprint cycle for CRM operations and overseeing user access, including credentialing and coordination with IT project managers.

Additionally, the role involves creating tools for analyzing and forecasting performance trends related to recovery investments and strategic initiatives. Ensuring timely and accurate federal reporting, identifying process improvements, and connecting system reporting to internal resources are also critical components of this position.

MINIMUM QUALIFICATIONS

A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science, or a related field demonstrating the necessary knowledge and skills; and four years of professional-level evaluative, analytical, and planning experience.
-OR-
A combination of experience and education equivalent to seven years that typically supports the knowledge and skills for this classification.

DESIRED ATTRIBUTES

The most competitive candidates will possess the following:

  • Extensive knowledge of information tracking systems and databases relevant to the role.
  • Ability to plan, organize, and lead teams effectively.
  • Capability to work independently to achieve goals and meet deadlines.
  • Experience with relational database management systems.
  • Proficiency in developing analytical tools and forecasting performance trends.
  • Exceptional presentation, written, and verbal communication skills.
  • Demonstrated commitment to promoting equity, diversity, and inclusion in the workplace.
BENEFITS

Joining our team means becoming part of a forward-thinking group of professionals with access to a competitive salary and benefits package.

  • A supportive environment that encourages career growth and cross-training.
  • An agency that values work/life balance and overall wellness.
  • Comprehensive benefits including employer-paid health insurance, vacation, sick leave, paid holidays, personal days, flexible spending accounts, and a retirement plan.
APPLICATION GUIDANCE AND REQUIREMENTS
  • Current State of Oregon employees: Apply through your employee account.
  • External applicants: Follow the application instructions provided.
  • REQUIRED: Attach your most recent Resume and a Cover Letter that demonstrates how you meet the desired attributes for this position.
  • Ineligible applications will be those without a compliant cover letter.
WHO WE ARE

The State of Oregon is committed to providing financial and program support to create and maintain opportunities for quality, affordable housing for residents of lower and moderate income. Our focus is on addressing the pressing housing challenges faced by Oregonians, including rising rents and housing instability.

We are dedicated to strategic planning and resource investment, ensuring our efforts are responsive to the needs of the state.

WANT TO KNOW MORE? LET US HELP YOU
  • If you require assistance or have questions regarding the application process, please reach out for support.
  • The salary listed is the non-PERS qualifying salary range. If the successful candidate qualifies for PERS, the salary range will reflect an additional percentage.
  • Finalists will undergo a computerized criminal history check as part of the hiring process.
  • Work Authorization: The State of Oregon does not offer visa sponsorship. Applicants must confirm their authorization to work in the United States.
  • Veteran's Preference: Eligible veterans who meet the qualifications will receive preference in the hiring process.

  • Business Systems and Reporting Administrator

    1 week ago

    Salem, Oregon, United States State of Oregon Full time

    Job SummaryWe are seeking a highly skilled Business Systems and Reporting Administrator to join our team at the State of Oregon. This is a critical role that will involve managing the design, implementation, and administration of a customized Customer Relations Management (CRM) platform for our Disaster Recovery & Resilience section.Key...

  • Business Systems and Reporting Administrator

    2 hours ago

    Salem, Oregon, United States State of Oregon Full time

    Job SummaryWe are seeking a highly skilled Business Systems and Reporting Administrator to join our team at the State of Oregon. As a key member of our organization, you will be responsible for managing the design, implementation, and administration of a customized Customer Relations Management (CRM) platform for our Disaster Recovery & Resilience...

  • EVV System Support Specialist

    2 weeks ago

    Salem, Oregon, United States Advantage Home Care Full time

    Advantage Home Care is seeking a dedicated EVV System Support Specialist to enhance our team.The EVV System Support Specialist will be responsible for delivering technical assistance to caregivers and staff in effectively utilizing the Electronic Visit Verification system. Key responsibilities include diagnosing technical challenges, conducting training...

  • Wildlife Geographic Information Systems Specialist

    2 weeks ago

    Salem, Oregon, United States State of Oregon Full time

    Position Overview: Wildlife GIS AnalystThe State of Oregon is dedicated to the stewardship of its natural resources, focusing on the protection and enhancement of wildlife populations. We are currently seeking a skilled individual to fulfill the role of Information Systems Specialist 4, specializing in Geographic Information Systems (GIS) within our Wildlife...

  • Sales Growth Specialist

    3 days ago

    Salem, Oregon, United States HireBloc Full time

    Job Summary:HireBloc is seeking a highly motivated and results-driven Sales Growth Specialist to join our team. As a Sales Growth Specialist, you will be responsible for driving sales growth and revenue in specified geographic territories.Key Responsibilities:Market Research and Analysis: Conduct thorough market research and analysis to identify potential...

  • IT Systems Specialist IV

    7 days ago

    Salem, Oregon, United States ACL Digital Full time

    Job DescriptionJob Title: IT Systems Specialist IV - Application Maintenance and SupportJob Summary:We are seeking an experienced IT Systems Specialist IV to join our team at ACL Digital. As a key member of our Application Maintenance and Support team, you will be responsible for providing technical guidance and expertise in the development and...

  • IT Specialist for System Integration and Automation

    3 days ago

    Salem, Oregon, United States Zenith Ventures Full time

    About UsZenith Ventures is a forward-thinking organization dedicated to delivering high-performance water supply solutions under municipal responsibility. Our primary focus is on providing reliable water supply to our members, ensuring exceptional water quality, and sustainable use and protection of our regional water resources at the lowest possible...

  • Electrical Power Systems Specialist

    7 days ago

    Salem, Oregon, United States Praetorian Power Protection LLC Full time

    About Praetorian Power Protection LLCWe are a specialized company that delivers high-quality results in service and maintenance needs of mission-critical environments.Our core values are Honesty, Integrity, and Accountability, which guide our internal affairs, unite our employees, and build authentic long-term relationships with customers.Job SummaryThe...

  • Production Systems Monitoring Specialist

    2 weeks ago

    Salem, Oregon, United States iCST Full time

    Required Skills Availability to work predominantly during weekend shifts and flexible weekday hours as necessary for overseeing production systems. A minimum of 2 years' experience in supervising various applications, databases, operating systems, network protocols, and web servers. Proficient in assessing overall system performance (including Windows...

  • Senior Business Systems Analyst

    2 weeks ago

    Salem, Oregon, United States Amtex Systems Inc Full time

    Job OverviewPosition Summary: The role involves acting as a key consultant for IT Services, ensuring that business requirements are effectively met and prioritized.Scope of Responsibilities:Program Relationship Management: Serve as a trusted advisor to organizational leadership, providing insights and recommendations to align IT services with business...

  • Technical Specialist IV

    7 days ago

    Salem, Oregon, United States Integrated Resources Full time

    Job Title: Technical Specialist IVLocation: RemoteDuration: 12 MonthsRole: Part-TimeThis is a part-time position for 1 year. The schedule will be negotiated when selected.Job Description:Key Responsibilities:Analyze and Design Solutions: Responsible for analyzing and designing solutions to networking issues, providing technical support to other departments,...

  • Project Specialist, Risk Management

    2 months ago

    Salem, Oregon, United States Salem Hospital Full time

    The Project Specialist reports to the Sr. Manager of Safety, Risk and PFR. As a key member of our team, the Project Specialist will provide project coordination and support to Salem Hospital's Safety, Risk and Patient Family Relations teams. Projects will include topics that support organizational ongoing compliance with regulatory standards, patient safety...

  • Installation Specialist

    5 days ago

    Salem, Oregon, United States New England Radon, LTD Full time

    Job SummaryWe are seeking a skilled Installation Specialist to join our team at New England Radon, Ltd. As a key member of our team, you will be responsible for the installation and repair of various machinery and equipment related to radon and water treatment systems.Key Responsibilities:Install and repair machinery and electronic equipment related to radon...

  • IT Infrastructure Specialist

    4 days ago

    Salem, Oregon, United States Riverstrong Full time

    About the RoleRiverstrong is seeking a highly skilled IT Infrastructure Specialist to join our team. As a key member of our technical staff, you will be responsible for designing, implementing, and maintaining our clients' IT infrastructure, ensuring seamless integration and optimal performance.Key ResponsibilitiesDesign and implement IT infrastructure...

  • Sales Specialist for Facility Services

    1 week ago

    Salem, Oregon, United States VESTIS Full time

    Position Overview: Join Vestis as a Facility Sales Specialist and become an integral part of our dynamic sales team. We are seeking a motivated individual who thrives in an outdoor sales environment and possesses a competitive edge. Your role will focus on promoting our facility services, which encompass restroom supplies, floor mats, towels, masks, and...

  • Electronic Visit Verification Compliance Specialist

    7 days ago

    Salem, Oregon, United States State of Oregon Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Electronic Visit Verification Compliance Specialist to join our team at the State of Oregon. As a key member of our Office of Developmental Disabilities Services (ODDS), Technical Assistance Unit, you will play a critical role in ensuring the compliance of providers with the Electronic Visit...

  • Financial Systems Analyst

    7 days ago

    Salem, Oregon, United States People Tech Group Inc Full time

    Job SummaryWe are seeking a highly skilled Business Process Improvement Specialist to join our team at People Tech Group Inc. As a key member of our project team, you will play a critical role in implementing commitment control, grant management, and other process improvement solutions related to our Financial System.Key ResponsibilitiesAssess current...

  • Power Systems Specialist

    2 weeks ago

    Salem, Oregon, United States State of Oregon Full time

    Job Overview: The State of Oregon is seeking a dedicated professional to fill the role of Energy Systems Analyst within the Utility Safety, Reliability, and Security Division. This position offers a unique opportunity to contribute to the enhancement of energy utilities, ensuring they are safe, dependable, and economically viable.Key Responsibilities:The...

  • Peer Support Specialist

    23 minutes ago

    Salem, Oregon, United States Bridgeway Recovery Services Inc Full time

    Job Title: Peer NavigatorBridgeway Recovery Services Inc is seeking a highly motivated and compassionate Peer Navigator to join our team. As a Peer Navigator, you will play a vital role in supporting our treatment programs and providing a safe and non-judgmental space for individuals to share their experiences and challenges.Key Responsibilities:Client...

  • Mechatronics Engineer

    4 days ago

    Salem, Oregon, United States Aurora Ventures Full time

    Job DescriptionAurora Ventures is seeking a highly skilled Mechatronics Engineer to join our team as a Quality Assurance Specialist. As a key member of our team, you will be responsible for conducting quality inspections and tests of components, systems, and vehicles in the field of TV inspection systems.Key Responsibilities:Quality Inspection and Testing:...