Customer Experience Coordinator

7 days ago


Brea, California, United States A Snail's Pace, Inc. Full time
Job Description

A Snail's Pace, Inc. is a leading retailer of running and walking gear, dedicated to providing exceptional customer service and a unique shopping experience. We are seeking a highly motivated and experienced Floor Manager to join our team.

Key Responsibilities:

  • Customer Service: Provide industry-leading customer service, ensuring that every customer has a positive and memorable experience in our store.
  • Sales Floor Management: Oversee the sales floor, ensuring that it is well-merchandised, clean, and tidy at all times.
  • Product Management: Receive and stock products from the warehouse, ensuring that our shelves are always fully stocked and our customers have access to the latest products.
  • Team Leadership: Lead and motivate our sales team, providing coaching and guidance to ensure that they are meeting their sales targets and providing excellent customer service.
  • Store Operations: Assist with opening and closing procedures, ensuring that the store is ready for customers and that all tasks are completed at the end of the day.

Requirements:

  • Customer Service Skills: Friendly and upbeat personality, with excellent communication and problem-solving skills.
  • Leadership Skills: Ability to lead and motivate a team, with strong conflict resolution skills.
  • Product Knowledge: Basic knowledge of running and walking gear, with the ability to provide expert advice to customers.
  • Technical Skills: Basic computer skills, with the ability to use our point-of-sale system.
  • Availability: Flexible availability, including nights, weekends, and holidays.

Benefits:

  • Health Insurance: Comprehensive health insurance plan.
  • 401K Plan: Employer-matched 401K plan.
  • Vacation Benefits: Generous vacation benefits.
  • Associate Discount: 40% off all products.
  • Free Race Entries: Free entries to all running club races.
  • Seeded Footwear and Apparel: Free seeded footwear and apparel.
  • Quarterly Profit Sharing: Quarterly profit-sharing program.


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