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Sales Associate

2 months ago

Brea, California, United States Chico's FAS, Inc. Full time
Job Summary

The Sales Associate - Customer Experience Specialist is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability.

Key Responsibilities
  • Drive for Results
    • Meet company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommend merchandise selections or help to locate or obtain merchandise based on customer needs and desires.
    • Maintain knowledge of current sales and promotions; maintain pricing and visual standards.
    • Maintain standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
    • Participate in visual directives including monthly store sets and sales floor maintenance.
  • Customer Experience
    • Promote the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our selling models and offer a cohesive omni-channel experience.
    • Ensure prompt resolution of customer concerns.
    • Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices.
    • Reinforce buying decisions at the checkout and achieve add-on goals including gift card sales.
    • Sign up clients for reward programs.
    • Build and maintain a solid customer following through clienteling and wardrobing.
    • Know current product fit and style assortment offerings in store and online.
    • Maintain consistent client communication through utilization of our clienteling tools; Style Connect and Customer Book.
  • Operational Excellence
    • Support replenishment activities that keep the store full and abundant.
    • Assist with locate fulfillment.
    • Assist with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
    • Assist with boutique cleanliness and organization.
  • Teamwork and Growth
    • Promote an inclusive, collaborative approach to problem-solving.
    • Seek personal developmental opportunities and readily solicit feedback.
    • Other duties as assigned.
Requirements
  • Culture
    • Living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
  • Manages Complexity
    • Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Plans and Aligns
    • Planning and prioritizing work to meet commitments aligned with organizational goals.
  • Organizational Savvy
    • Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
  • Courage
    • Stepping up to address difficult issues, saying what needs to be said.
Qualifications
  • Education
    • High School diploma or equivalent.
  • Experience
    • Retail or sales experience preferred.
  • Skills
    • Excellent communication skills.
    • Excellent customer service skills.
    • Able to learn or adapt to technology provided by the company.
    • Strong organizational skills and ability to multi-task in a fast-paced environment.
    • Able to communicate with customers, Associates, and Management.
Physical Requirements
  • Constant Walking/Standing % of 8-hour shift.
  • Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift.
  • Frequent Climbing- 34%-66% of 8-hour shift.