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Customer Support Representative, Pacific Sales

2 months ago

Brea, California, United States Best Buy Full time

Customer Support Representative, Pacific Sales

Job Overview

This position is designed for individuals who thrive in a dynamic environment and are dedicated to delivering exceptional service to customers. The Customer Support Representative plays a crucial role in ensuring efficient and friendly handling of all customer transactions at Pacific Sales.

Key Responsibilities

  • Efficiently process transactions including new orders, returns, and exchanges.
  • Adhere to established sales procedures to provide comprehensive solutions to customers, including accessories and service contracts.
  • Assist Sales Specialists by following up with customers, coordinating deliveries, and managing purchase orders.
  • Handle incoming calls and prepare necessary shipping documentation.
  • Conduct report reconciliations and manage daily financial entries.
  • Maintain an organized Customer Support workspace to enhance operational efficiency.
  • Support inventory management processes, including product receiving, shipping, and customer pickups.

Qualifications

Basic Requirements:

  • High School Diploma or equivalent.
  • Minimum of 1 year experience in customer service or retail sales.

Preferred Qualifications:

  • Associate degree or higher in Business Management or a related field.

This role is essential in creating a positive shopping experience for customers and ensuring smooth operational processes within the store.