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Lead National Student Engagement Consultant

2 months ago

Atlanta, Georgia, United States Perdoceo Education Full time

The Lead National Student Engagement Consultant is a pivotal role designed to connect with former students of Perdoceo Education as they contemplate their return to academic pursuits. This consultant will provide comprehensive support to students throughout their educational journey. It is essential for the Lead National Student Engagement Consultant to achieve the institution's quantitative and qualitative objectives in a precise, professional, and ethical manner, adhering to approved admissions protocols.

Key Responsibilities

  • Develop, implement, and monitor action plans to meet personal and departmental student enrollment targets.
  • Assess session performance against established standards and personal inquiry objectives.
  • Assist students who have withdrawn in navigating the re-enrollment process, ensuring compliance with all relevant regulations, institutional policies, and accreditation standards.
  • Guide assigned students through their academic programs, fostering a supportive environment for open communication regarding their aspirations and concerns.
  • Establish and maintain regular contact with students to build rapport and trust.
  • Collaborate with various departments, including Financial Aid and Academics, to provide exceptional service to all students enrolled in degree programs.
  • Consistently demonstrate the institution's core values: Execution, Communication/Feedback, and Professionalism.
  • Maintain a thorough understanding of university policies and effectively communicate these to students.
  • Ensure adherence to all applicable institutional policies and procedures.
  • Be prepared to work evenings, weekends, and holidays as necessary.
  • Thrive in a dynamic and fast-paced work environment.
  • Exhibit flexibility and adaptability to changes in work conditions or schedules.
  • Present a positive and professional demeanor in all communications with students and staff.
  • Manage multiple tasks efficiently while meeting deadlines and communicating effectively with a diverse range of individuals.
  • Achieve individual and team success within a structured and regulated environment.

Qualifications and Skills

  • Basic proficiency in computer applications, particularly Microsoft Word, Excel, and Outlook.
  • Excellent verbal communication skills, especially over the phone, along with strong written communication abilities.
  • Demonstrated persistence and a positive attitude, with a self-motivated work ethic.
  • Strong interpersonal skills characterized by maturity and collaboration.
  • Ability to effectively utilize relevant institutional systems and databases.
  • This is an entry-level position with opportunities for advancement within the organization.

Education and Experience Requirements

  • Associate Degree from an accredited institution recognized by the U.S. Department of Education (or equivalent international qualification) is required.
  • Entry-level experience in sales or customer service is preferred.

Preferred Qualifications

  • Bachelor's degree from an accredited institution recognized by the U.S. Department of Education (or equivalent international qualification).
  • 1-2 years of experience in sales or customer service.
  • Experience in post-secondary higher education admissions is a plus.

Benefits Offered

  • Competitive hourly wage ranging from $21.32 to $24.52.
  • Paid time off and sick leave.
  • Paid holidays.
  • Comprehensive medical, dental, and vision insurance.
  • Health savings and flexible spending accounts.
  • 401(k) retirement plan with company matching.
  • Employee Stock Purchase Plan (ESPP).
  • Company-paid life and disability insurance, subject to eligibility.
  • Tuition assistance for employees, subject to eligibility and approval.
  • Employee Assistance Program (EAP).
  • Support for prenatal and adoption needs.
  • Additional ancillary programs available based on eligibility.

*Most benefits apply to full-time employees, while some are available to part-time employees. Benefits may vary by location and position and are subject to change. For full details and information about eligible dependents, please consult with your recruiter.