Technical Support Professional

1 week ago


Tempe, Arizona, United States Sentinel Offender Services Full time
Join Our Team as a Technical Support Professional - Cybersecurity

Sentinel Technologies, Inc. is seeking a skilled Technical Support Professional - Cybersecurity to join our team. This role involves providing technical support and expertise to customers, identifying and resolving technical issues, implementing routing protocols, and working with Cisco equipment.

About the Role

The ideal candidate will have 5+ years of experience with Network Security, including FTD, ACI, SD-Access, SD-WAN, and ASA. Strong technical background, structured & organized approach, and excellent customer service skills are essential. Cisco CCNP or CCIE certifications are preferred.

Responsibilities
  • Provide technical support and expertise to customers.
  • Identify and resolve technical issues.
  • Implement various routing protocols in an MPLS network.
  • Work with Cisco routers and switches.
  • Experience with Cisco Meraki, Fortinet, and/or Palo Alto Firewalls is required.
Benefits

A competitive salary range of $80,000-$120,000 per year, based on experience, and a comprehensive benefit package including medical, dental, vision, 401K, life insurance, income protection short and long-term disability, medical and child/elder care, flexible spending account plans, employee assistance program, two weeks' vacation, additional paid time-off for personal and sick leave, certification and hands-on training, and discounts for local event entertainment and health clubs.

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