Technical Support Specialist II
4 days ago
We are seeking a skilled Technical Support Specialist I at A3 Smart Home LP. This role involves providing exceptional customer service, resolving technical issues, and supporting our members in a fast-paced environment.
About the JobThe estimated salary for this position is $45,000 - $55,000 per year, depending on experience and qualifications.
Job Responsibilities- Provide remote troubleshooting services to resolve customer technical issues related to alarm panels, cameras, and z-wave devices.
- Contact customers via phone, email, or chat to discuss troubleshooting issues and provide resolutions.
- Document interactions with customers, including summaries of calls and resolution notes.
We are looking for an individual who can effectively communicate with customers, technicians, and department personnel to provide timely and accurate support. The ideal candidate will have strong problem-solving skills, be able to multitask, and possess basic knowledge of Word and Excel.
Requirements- High school diploma or equivalent combination of education and experience.
- Six months or more of technical support or helpdesk experience (preferred).
- Call center or customer-facing experience (preferred).
- Bilingual (preferred).
A3 Smart Home LP offers a range of benefits, including:
- Great pay with opportunities for incentives.
- 401k matching with a company match up to 6% of eligible earnings per pay period.
- Medical, dental, vision, wellness program, and more.
- Paid holidays and paid time off.
- Tuition reimbursement program.
This is an office position that requires sitting at a desk for 98% of the time. If you are a motivated and detail-oriented individual who enjoys working in a team environment, we encourage you to apply.
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