IT Support Specialist
4 days ago
We are seeking a highly skilled IT Support Specialist to join our team. As a key member of our support team, you will provide technical assistance and resolve issues for our Regional Office, including jobsites across various locations.
This is a Temp to Perm opportunity that requires a strong background in IT support, with experience in network administration, desktop support, and software applications.
Responsibilities- Provide day-to-day support for desktop/laptop, cellular, telephone, and local network equipment at assigned offices and jobsites.
- Offer end-user support and problem resolution for desktop computers, laptop/notebook computers, printers, and other peripheral hardware, as well as software applications.
- Utilize our trouble-ticketing system to document work and facilitate communication with clients.
- Work effectively with all levels of end-users, including high-level users, non-technical users, and demanding users.
- Implement, configure, coordinate, control, maintain, troubleshoot, secure, monitor usage, and develop specialized systems and operational procedures.
- Provide project management for new jobsite setups, assessing IT support requirements, circuit ordering, equipment delivery, and continued support throughout the job's life cycle.
- Associate degree in Information Technology, Computer Science, or related field.
- Minimum 3 years' practical IT experience required.
- Must be a team player with excellent communication and customer service skills.
- Organize and manage multiple tasks in a fast-paced environment.
- Proficient in Microsoft operating systems and productivity tools.
- Experience with Cisco network equipment is an asset.
- Demonstrated success working independently and taking direction.
- Excellent written, oral, and interpersonal communication skills.
- A proven track record of providing exceptional IT support and resolving complex technical issues.
- The ability to work effectively in a dynamic team environment.
- Strong problem-solving skills and attention to detail.
- An estimated annual salary range of $70,000-$90,000, depending on experience.
- Competitive benefits package, including medical, dental, vision insurance, 401(k) matching, and employee stock ownership plan (ESOP).
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
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