Technical Support Specialist

3 weeks ago


Tempe, Arizona, United States Aurora Payments LLC Full time
Job Summary

Aurora Payments LLC is seeking a skilled Technical Support Specialist to join our team in Las Vegas, NV/Tempe, AZ. As a key member of our operations team, you will be responsible for managing day-to-day client relationships and providing exceptional technical support.

About the Role:

  • Manage client portfolios and ensure seamless technical support
  • Act as a single point of contact for all technical issues
  • Recommend products and services to clients
  • Assist with merchant implementation and installations
  • Collaborate with internal departments and external partners

Responsibilities:

  1. Resolve technical issues through various communication channels
  2. Recommend existing and future products/services to assigned clients
  3. Lead initial implementation and transaction processing enablement
  4. Manage 3rd party VAR relationships and Point of Sale hardware/software partners
  5. Respond to customer service inquiries about their credit card processing accounts

Requirements:

  • Technical Support background required
  • Knowledge of firmware updates, software loads, remote troubleshooting skills required
  • Experience working with POS systems (i.e. Clover, PAX, Dejavoo, ELO, etc.) preferred
  • Strong computer proficiency -- including Microsoft Office, Internet, Outlook, Excel etc.

What We Offer:

  • Competitive salary: $60,000 - $80,000 per year
  • Health, Dental, Vision Insurance
  • Paid Holidays
  • 401(k) Plan
  • Opportunities for career growth and professional development


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