Advanced IT Support Professional
2 weeks ago
Job Title: Advanced IT Support Professional
">About the Role:
">We are seeking an experienced IT support specialist to join our team at TEKsystems.
">Responsibilities:
">- ">
- Provide on-site technical support for software, operating system, and hardware requests to executive level employees.">
- Investigate and resolve moderately complex technical issues.">
- Respond to service tickets in ServiceNow and document all interactions according to company policies and procedures.">
- Perform software installations, upgrades, and configure customer-specific software.">
- Collaborate with IT teams to improve workflow processes and communicate policy updates to users.">
- Train end-users and provide technical assistance as needed.">
Requirements:
">To be successful in this role, you will need:
">- ">
- 5+ years of experience supporting M365, AD, Windows, and basic troubleshooting of hardware and software products.">
- Experience working with ServiceNow and SCCM/imaging tools.">
- Excellent communication and customer service skills.">
- A strong understanding of software installations, upgrades, and configuration.">
- The ability to work independently and collaboratively as part of a team.">
Benefits:
">This is a fantastic opportunity to join a dynamic team and contribute to the success of our organization. We offer a competitive salary and benefits package, including:
">- ">
- An estimated annual salary of $85,000 - $115,000 based on location and experience.">
- A comprehensive health insurance plan.">
- A 401(k) retirement savings plan with company match.">
- Tuition reimbursement and professional development opportunities.">
- A collaborative and supportive work environment.">
About Us:
">TEKsystems is a leading provider of technology staffing and services. We help clients find top talent and deliver innovative solutions to drive business growth.
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