Advanced IT Support Professional

2 weeks ago


Tempe, Arizona, United States TEKsystems Full time

Job Title: Advanced IT Support Professional

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About the Role:

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We are seeking an experienced IT support specialist to join our team at TEKsystems.

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Responsibilities:

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  • Provide on-site technical support for software, operating system, and hardware requests to executive level employees.">
  • Investigate and resolve moderately complex technical issues.">
  • Respond to service tickets in ServiceNow and document all interactions according to company policies and procedures.">
  • Perform software installations, upgrades, and configure customer-specific software.">
  • Collaborate with IT teams to improve workflow processes and communicate policy updates to users.">
  • Train end-users and provide technical assistance as needed.">
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Requirements:

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To be successful in this role, you will need:

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  • 5+ years of experience supporting M365, AD, Windows, and basic troubleshooting of hardware and software products.">
  • Experience working with ServiceNow and SCCM/imaging tools.">
  • Excellent communication and customer service skills.">
  • A strong understanding of software installations, upgrades, and configuration.">
  • The ability to work independently and collaboratively as part of a team.">
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Benefits:

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This is a fantastic opportunity to join a dynamic team and contribute to the success of our organization. We offer a competitive salary and benefits package, including:

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  • An estimated annual salary of $85,000 - $115,000 based on location and experience.">
  • A comprehensive health insurance plan.">
  • A 401(k) retirement savings plan with company match.">
  • Tuition reimbursement and professional development opportunities.">
  • A collaborative and supportive work environment.">
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About Us:

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TEKsystems is a leading provider of technology staffing and services. We help clients find top talent and deliver innovative solutions to drive business growth.



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