IT Support Professional
1 week ago
Job Summary:
TEKsystems is looking for a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will provide top-notch technical support to our customers, resolving moderately complex issues with software, operating systems, and hardware.
Responsibilities:
- Provide on-site deskside IT support, investigating and resolving technical issues.
- Respond to requests and document tickets in Service Now, following Centene's policy and procedures.
- Perform software installations, upgrades, and configure customer-specific software.
- Review team processes and recommend improvements, documenting installation guides and workflow processes.
- Train users and communicate policies and standards to improve software performance and customer service.
- Act as a technical resource for Information Technology support coordinators.
Requirements:
- 5+ years in a midsize or large environment supporting M365, AD, Windows, and basic troubleshooting of hardware and software products.
- 5+ years experience working with ServiceNow - This is a must have.
- Working experience with SCCM/similar imaging tool.
- Soft skills are important - verbal and written communication and excellent customer service skills.
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