Customer Service Representative

1 week ago


Carbondale, Colorado, United States ANB Bank Full time
Job Title: Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at ANB Bank. As a key member of our branch team, you will be responsible for delivering exceptional customer service, opening accounts, handling cash and financial transactions, selling and cross-selling bank products and services, and resolving customer service issues.

About ANB Bank

With over $3 billion in assets, ANB Bank is a leading community bank that is committed to excellence and making a positive impact on our communities. We are passionate about banking and dedicated to helping our customers achieve their financial goals.

Job Summary

The Customer Service Representative will be responsible for:

  • Processing paying and receiving transactions and maintaining accurate records
  • Cashing checks within assigned limits and stated guidelines
  • Responsible for daily cash settlements and proof transactions
  • Balancing cash drawer
  • Opening checking, savings, money market, and certificates of deposit accounts
  • Understanding and effectively applying selling techniques to open, develop, and close sales
  • Identifying customer's financial needs and providing strong product knowledge and quality service excellence
  • Displaying sufficient knowledge in explaining, selling, and administering products
  • Actively seeking to understand customers' complete financial services needs and recommending products and services
  • Responding to customer needs and priorities and establishing effective working relationships
  • Providing efficient and courteous customer service and researching problems and implementing appropriate resolution
  • Collaborating with team members to achieve branch goals and objectives
  • Maintaining confidentiality and adhering to all bank policies, procedures, and regulatory requirements
Requirements

The ideal candidate will have:

  • Minimum 4 years prior bank experience performing teller or personal banker duties
  • Proficient computer skills and proficiency in Microsoft Office applications
  • Subject matter expert on banking products, services, and regulations
Benefits

We offer a competitive compensation package, comprehensive benefits package, including health, dental, and vision insurance, 401(k) plan with discretionary company match and profit sharing, discretionary annual bonus and employee referral incentives, Employee Assistance Program (EAP), Tuition Reimbursement Program, and Spanish Communication Assistant Program Incentive.

Equal Opportunity Employer

ANB Bank is committed to providing Equal Opportunity in Employment. We are an equal opportunity employer and welcome applications from diverse candidates.



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