Salesforce CX Strategy Consultant

2 weeks ago

Missoula, Montana, United States Cognizant Full time

Position Overview: We are in search of an experienced Customer Experience (CX) and Customer Relationship Management (CRM) Service Line Specialist with a robust expertise in Salesforce and other relevant platforms to become a vital member of our Sales and Solutions team. The ideal candidate will leverage their extensive experience to facilitate client solutions throughout the sales cycle, collaborating closely with market and account teams while showcasing CX/CRM practice capabilities.

Key Responsibilities:

  • Market Leadership: Grasp the trends and requirements of the Auto & Manufacturing sectors concerning CX/CRM, demonstrating thought leadership towards essential business solutions.
  • Possess a profound understanding of practice offerings, solution frameworks, and core competencies.
  • Adopt a customer-centric mindset, empathizing with client needs in a competitive landscape.
  • Serve as an advisor, aligning customer needs with practice solutions to foster business growth and enhance customer satisfaction.
  • Provide subject matter expertise in proposal development and overall solution design.
  • Encourage a culture of innovation and excellence within the team.

Relationship Management:

  • Establish and nurture strong collaborative relationships with market and account teams to gain insights into client business challenges and opportunities.
  • Forge close alliances with Salesforce and other platform account executives to drive partnership-led growth strategies.
  • Collaborate closely with practice teams, including pre-sales, business development, sales, and delivery, to leverage cross-functional strengths.
  • Engage with CXO, VP, and director-level client stakeholders to build relationships and manage expectations effectively.
  • Lead initiatives to secure new and expansion opportunities, working in tandem with the account leadership team.

Opportunity Management and Business Development:

  • Oversee opportunity management throughout the entire sales process, from lead generation to deal closure and ongoing client relationship maintenance.
  • Act as the primary contact for the CX/CRM practice, leading business development tasks and deliverables in line with established timelines.
  • Proactively engage in account expansion efforts, adhering to practice guidelines and objectives.
  • Collaborate with Channel Sales to identify proactive deals and work with account teams to secure wins.
  • Respond promptly to client requests and deliver on expectations.
  • Address RFP/RFI/RFQ submissions, utilizing professional expertise to ensure successful outcomes.

Sales Management:

  • Contribute effectively to forecasting, budgeting, and operational management.
  • Lead pipeline opportunities, guiding them through established sales processes in alignment with revenue forecasts.
  • Identify, communicate, and mitigate risks to ensure business objectives are achieved.
  • Participate in and contribute to Monthly and Quarterly Business Reviews.

Qualifications:

  • Minimum of 15 years of experience in business development, sales, and account management within the CX/CRM domain.
  • Demonstrated success in achieving sales targets and meeting sales metrics consistently.
  • Proven ability to cultivate new pipelines through prospecting and relationship building.
  • Exceptional written and verbal communication skills, with the ability to present to stakeholders at the Director and VP levels.
  • Experience leading multi-cloud opportunities in CX/CRM, showcasing the Salesforce tech stack.
  • Strong interpersonal skills, fostering collaboration and positive business outcomes.
  • Ability to adapt quickly and drive large deals in competitive environments.
  • Strategic thinker with problem-solving capabilities, leveraging cross-functional teams to achieve success.
  • Salesforce certifications are highly desirable; familiarity with other platforms like Adobe is a plus.
  • A proactive and ambitious mindset.

Why Cognizant:

  • Cognizant is recognized as a leading global service integrator, specializing in designing and implementing transformative experiences using Salesforce solutions.
  • We boast a global workforce of over 9,800 Salesforce-skilled professionals.
  • Ranked highly in terms of certifications within the Salesforce ecosystem.
  • Engaged in over 2,400 projects for more than 800 clients, including numerous Fortune 500 companies.
  • Our partnership is built on a shared commitment to helping clients create transformational experiences.
  • Cognizant's Salesforce services encompass consulting, advisory, design, implementation, and ongoing value enhancement.
  • Recipient of multiple Innovation Partner Awards across various industry segments.

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