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Hotel Guest Services Agent

2 months ago

Buffalo, New York, United States Reikart House, Amherst, NY Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Reikart House in Amherst, NY. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and ensuring a seamless check-in and check-out experience.

Key Responsibilities
  • Guest Services: Greet and welcome guests upon arrival, register them into the computer, and provide accurate and timely information and services.
  • Communication: Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns in a professional and courteous manner.
  • Payment and Accounting: Accept payment for guests' accounts, maintain a house bank, and make a deposit and accurate report of receipts daily.
  • Security and Safety: Issue keys to and control entrance of safety deposit boxes, post miscellaneous charges as requested, and follow all applicable Company Standard Operating Procedures.
  • Problem-Solving: Promptly respond to and resolve guest complaints in a fair and efficient manner.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: Experience with hotel management systems and processes, preferably with Marriott, Hilton, IHG, Wyndham, or Hyatt.
  • Skills: Excellent communication and problem-solving skills, basic computational ability, and basic computer skills.
  • Physical Demands: Ability to stand and exert well-paced mobility for up to 4 hours in length, lift up to 15 lbs occasionally, and perform other physical demands as required.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package.
  • Opportunities for Growth: Career growth opportunities and manager training program.
  • Employee Perks: Reduced room rates throughout the portfolio, third-party perks, and other employee benefits.