Hotel Front Desk Agent
4 days ago
We are seeking a skilled and friendly Front Desk Agent to join our team at the Fairfield by Marriott/Buffalo-Airport. As a key member of our hotel staff, you will be responsible for providing exceptional customer service to our guests, handling front desk operations, and ensuring a seamless experience for all visitors.
Key Responsibilities:- Greet and assist guests, complete check-in and check-out procedures, and obtain and store pertinent information.
- Handle cash, credit card information, and goods at the property.
- Identify guest needs and provide relevant information regarding hotel services and amenities to create a welcoming environment.
- Respond to guest requests in a timely manner.
- Take reservations from incoming callers and input information into the hotel management system.
- Customer service experience, preferably in a hotel setting.
- Marriott experience is a plus.
- High school diploma or equivalent is preferred.
- Computer knowledge, including intranet, property management system, Word, and Excel, is strongly preferred.
- Valid driver's license and acceptable driving history, subject to company approval.
- Paid weekly.
- Medical, dental, and vision insurance.
- Competitive 401(k) retirement savings plan with generous employer match.
- Paid vacation and sick time.
- Paid holidays.
- Tuition reimbursement.
- Flexible spending account.
- Company-paid life insurance.
- Company-paid short-term disability insurance.
- Long-term disability insurance.
- Employee assistance program.
- Hotel discounts for you, your friends, and family.
- Wellness programs.
- Monthly employee appreciation activities and events.
- Learning and development opportunities.
- Employee referral program.
Pay range: $16.50
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