Front Desk Agent

5 days ago


Buffalo, New York, United States Buffalo Lodging Associates, LLC Full time
Job Description

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Buffalo Lodging Associates, LLC. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities:

  • Greet guests and complete the check-in/check-out procedure through our Property Management System, obtaining and storing pertinent information.
  • Handle cash, credit card information, and goods at the property.
  • Identify the needs of each guest and provide relevant information regarding hotel services and amenities, creating an accommodating environment for all.
  • Respond to all guest requests in a timely manner.
  • Take reservations from incoming callers, providing excellence in service and inputting all information into our hotel management system.
  • Update and cancel reservations in the system as requested by the guest.

Requirements:

  • Customer Service experience, preferably in a hotel setting.
  • Marriott experience is a plus.
  • High School diploma or equivalent is preferred.
  • Computer knowledge, including intranet, Property Management System, Word, and Excel, is strongly preferred.
  • Valid driver's license and acceptable driving history, subject to company approval.

Benefits:

  • Paid Weekly (Every Friday)
  • Medical, Dental & Vision Insurance
  • Competitive 401(k) Retirement Savings Plan with Generous Employer Match
  • Paid Vacation and Sick Time
  • Paid Holidays
  • Tuition Reimbursement
  • Flexible Spending Account
  • Company Paid Life Insurance
  • Company Paid Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Employee Assistance Program
  • Hotel Discounts – for You, Your Friends and Family
  • Wellness Programs
  • Monthly Employee Appreciation Activities & Events
  • Learning and Development Opportunities
  • Employee Referral Program

Pay Range: $16.50



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