Hotel Operations Manager

4 weeks ago


Buffalo, New York, United States Buffalo Lodging Associates, LLC Full time
Job Summary

We are seeking an experienced Hotel Operations Manager to join our team at Buffalo Lodging Associates, LLC. As an Assistant General Manager, you will be responsible for assisting the General Manager in providing leadership, guidance, and support to the team, while fostering our company culture and values.

Key Responsibilities:

  • Oversee facility operations in the absence of the General Manager, including guest services, housekeeping, maintenance, sales, food and beverage, and human resources.
  • Manage front office operations and supervise directly the front desk and food and beverage staff.
  • Resolve guest concerns while maintaining high franchise Guest Service scores.
  • Foster a positive, cooperative work environment between staff and management.
  • Supervise administrative tasks such as reporting, inventories, accounting processes, and more.

Requirements:

  • Two years of related management experience and Hilton brand knowledge.
  • Extensive experience with rooms, housekeeping, and food and beverage.
  • Working knowledge of hotel operations, including security and safety programs, personnel relations, quality assurance programs, and long-range planning.
  • Bachelor's degree in hotel management, business, or related field, or equivalent combination of education and experience.
  • Expertise in standard hotel management systems.
  • Hands-on leadership and a valid driver's license.


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