Hotel Operations Manager

4 weeks ago


Buffalo, New York, United States Buffalo Lodging Associates, LLC Full time
Job Overview

Buffalo Lodging Associates, LLC is seeking a seasoned General Manager to lead our team at a Hilton property. As a key member of our management team, you will be responsible for driving revenue growth, ensuring exceptional guest experiences, and fostering a positive work environment.

Key Responsibilities:

  • Develop and execute operational plans to achieve revenue and guest satisfaction targets
  • Lead a team of associates to deliver outstanding service and exceed guest expectations
  • Ensure proper maintenance of the property, including mechanical and IT systems, guest rooms, and public spaces
  • Manage loss prevention and risk management policies, safety standards, and claims reporting
  • Empower associates to continually improve hotel culture and embody our core values: Excellence, Passion, Integrity, and Inclusive
  • Manage direct reports, ensuring employment practices are followed, and supporting performance management
  • Participate in community events and maintain a positive image for the property and Buffalo Lodging Associates
  • Contribute to sales and revenue growth through exceptional guest service and effective sales strategies

Requirements:

  • At least 2 years of experience as a General Manager of a Hilton property
  • Working knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, budget forecasting, quality assurance programs, maintenance repairs, and long-range planning
  • Bachelor's degree in hotel management, business, or a related field, or an equivalent combination of education and experience
  • Expertise in standard hotel management systems
  • Hands-on leadership style, working directly with associates


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