Supervising Service Coordinator

7 hours ago


Rockville, Maryland, United States service coordination Full time
Job Summary

The Supervising Service Coordinator is a critical role that ensures services provided by each Service Coordinator are of the highest quality and that Service Coordinators are well supported to carry out their job responsibilities. This position supervises a designated number of Service Coordinators and utilizes a situational leadership approach to support and develop Team Members.

Key Responsibilities
  • Manages Service Coordinators' performance to ensure work meets quality person-centered standards
  • Ensures Service Coordinators are using person-centered practices and principles in all aspects of their role
  • Monitors Key Performance Indicators (KPIs)
  • Completes required Comprehensive Quality Review (CQR) and monthly Quality Assurance Data for oversight and performance evaluations
Requirements
  • Bachelor's degree in a human service field required
  • At least 3 years' case manager experience
  • Ability to work in a mobile environment
  • Direct experience and ability in working with people who have disabilities, the elderly, those with behavioral challenges, those with medically complex needs, and other populations
Preferred Qualifications
  • Master's degree in a human service field
  • Project Management and career development courses completed within the first 3-6 months of Supervising Service Coordinator position start date
What We Offer
  • Competitive salary range: $71,200 - $89,000 Annual
  • Full-time employment


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